LLC Aurangabad

सर्वांना सहकार्य करण्यासाठी

ERA 6 Issues and Solution

Dear All,

With reference to the ERA 6 Installation and use by the centers:

Following are the ERA 6 related issues reported by the centers and solution details:

Issue 1: ERA 6 getting slow and Executescalar requires open and available connection issue comes after accessing ERA 6. (screenshot attached)

Solution : Issue can be resolved by installing the ERA 6 Performance Fix 1 from following link :


· Restart the machine before installing this exe.

· This performance fix is valid until the proper ERA System Update is released.

Issue 2: Internet Explorer getting closed after 15 mins for Extenda setup.

Solution : Check the recorded team viewer session. Wherein similar issue is been resolved. Teamviewer should be running while opening .tvs file. And download the flash utilities require to resolve the issue.

Teamviewer recorded session :-

Flash Utilities :-


· Centers facing this issue should only try this solution. This solution is not for all centers.

In case any issues centers can refer the FAQ document provided on the support website.

Mail us your ERA issues at erasupport and antivirus related issues at itinfra

Thanks and Regards,

Nilesh D. Zalte

D.S.A.N. Pvt. Ltd.

Maharashtra Knowledge Corporation Ltd

Near Dipali Hotel, 1st Floor, Pl.No. 9,

Maya Nagar, N-2, CIDCO, Aurangabad – 431003 ;

Å 0240 – 2470333, 2470289, È8275319797


Think before you print!!!


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One thought on “ERA 6 Issues and Solution

  1. अनामित on said:

    sounds Problem

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